Driving Transformation in Canada's Healthcare System: Insights from Juggie Hoda
Table of Contents
- Introduction
- The Role of Telus in Healthcare
- Juggie Hoda's Impressive Career and Inspiration
- The Impact of the Coronavirus Pandemic
- The Rapid Transformation towards Virtual Healthcare
- Considerations for Healthcare Organizations Moving towards Virtual Health
- Integration with Existing Systems
- Scalability and Safety
- Designing Solutions for Current Challenges
- The Importance of Using Virtual Care and Encouraging its Adoption
- Juggie Hoda's Community Involvement and Commitment to Public Service
- Advice from Mentors and the Power of Reframing
- Creating a Culture of Support and Championing Success
- Balancing Care for Self and Team in Times of Crisis
- Conclusion
🏥 Healthcare Changemakers: Driving Transformation in Canada's Healthcare System
In today's episode of Healthcare Changemakers, we have the pleasure of interviewing Juggie Hoda, a key player behind the move to virtual healthcare in Canada. With over 25 years of experience at Telus, Juggie shares her insights and advice on driving positive outcomes in the realm of healthcare. As we navigate through the challenges posed by the COVID-19 pandemic, Juggie's optimism and dedication to improving access to healthcare shines through.
1. Introduction
Many of us know Telus as a telecommunications organization, but their involvement in healthcare dates back over a decade. Recognizing the challenges faced by the public healthcare sector, Telus made a social responsibility commitment to make healthcare information more accessible and efficient. With their expertise in securely transferring and delivering information, Telus sought to bridge the gap in healthcare access in Canada.
2. The Role of Telus in Healthcare
Telus realized that one of the biggest challenges in healthcare was access, leading them to explore solutions to address this issue. By leveraging their infrastructure and technology, Telus aimed to ensure that healthcare information was swiftly and accurately delivered to the right individuals. This motivated Telus to invest in the healthcare space and collaborate with local doctors to provide innovative virtual care services.
3. Juggie Hoda's Impressive Career and Inspiration
Throughout her 25-year career at Telus, Juggie Hoda has held various roles and witnessed the power of teamwork in achieving remarkable outcomes. She takes immense pride in working with people and believes that the human connection is crucial in any organization. With a deep sense of purpose, Juggie is dedicated to making healthcare more accessible for all Canadians. Despite the achievements of Canada's healthcare system, she recognizes the need for further improvement, particularly in terms of timely access to specialists and treatments.
4. The Impact of the Coronavirus Pandemic
As the world grapples with the effects of the COVID-19 pandemic, Juggie acknowledges the transformative nature of this crisis. It has not only highlighted the necessity of virtual care but also accelerated its implementation. The pandemic has forced organizations and individuals to embrace technology as a means of accessing healthcare. This unparalleled need for remote care has dismantled traditional barriers, paving the way for widespread adoption of virtual health solutions.
5. The Rapid Transformation towards Virtual Healthcare
Before the pandemic, Telus had already recognized the unmet need for healthcare access outside of regular business hours. This insight led to the launch of their virtual care service, Babylon by Telus, which saw significant uptake by patients across Canada. Juggie emphasizes that the pandemic has amplified the urgency for virtual care, removing many of the bureaucratic barriers that previously hindered its adoption. With the value of virtual care becoming evident at scale, there is no turning back from its integration into the healthcare system.
6. Considerations for Healthcare Organizations Moving towards Virtual Health
For healthcare organizations considering the adoption of virtual care, several key considerations should be made:
Integration with Existing Systems: Healthcare systems should assess how virtual care can complement their current infrastructure, enhancing the quality and accessibility of healthcare services.
Scalability and Safety: As virtual care expands, ensuring the safety of patients and healthcare providers becomes paramount. Solutions should be scalable to meet growing demand and maintain continuity of care.
Designing Solutions for Current Challenges: Organizations need to think beyond the status quo and imagine ideal solutions for addressing today's healthcare challenges. By reframing the limitations and focusing on possibilities, innovative strategies can be developed.
7. The Importance of Using Virtual Care and Encouraging its Adoption
To drive the new normal of virtual care, organizations must actively encourage its adoption and utilization. Juggie advocates for the use of video consultations as the most impactful form of virtual care, allowing for effective communication between doctors and patients. Patient feedback and ongoing improvement are vital in scaling and enhancing virtual care services. By listening to patients' experiences and preferences, organizations can continuously refine their offerings.
8. Juggie Hoda's Community Involvement and Commitment to Public Service
Making a positive impact on society is of great importance to Juggie. She believes in the power of connection and the responsibility to take care of one another. In addition to her work at Telus, Juggie is actively involved in various non-profit boards. This community engagement allows her to learn from and contribute to the betterment of her community. She is especially passionate about building bridges across diverse communities to foster unity and understanding.
9. Advice from Mentors and the Power of Reframing
Juggie highlights the valuable advice she has received from mentors throughout her career. One significant lesson was realizing that being right does not always equate to success. Acknowledging that there is often a distinction between righteousness and achieving desired outcomes has been instrumental in her professional growth. Additionally, Juggie emphasizes the importance of reframing challenges and focusing on finding solutions rather than dwelling on obstacles.
10. Creating a Culture of Support and Championing Success
As a leader, Juggie is dedicated to supporting her team and ensuring their growth and success. By setting clear pathways and providing the necessary resources, she enables her team members to reach their full potential. Recognizing and amplifying their strengths is essential in fostering a culture of continuous development. Juggie believes that leaders who care about their team members' success foster a stronger and more productive working environment.
11. Balancing Care for Self and Team in Times of Crisis
Juggie acknowledges that during a crisis, individuals may need time to focus on personal well-being. Understanding this, she encourages her team members to prioritize self-care and take breaks when necessary. She emphasizes that high productivity may not always be achievable during such challenging times. By granting her team the space to care for themselves, she enables their overall well-being, which, in turn, enhances their ability to contribute effectively.
12. Conclusion
In conclusion, Juggie Hoda's dedication to improving healthcare access in Canada through virtual care is commendable. Her insights into the current shift in healthcare delivery and the transformation prompted by the pandemic offer valuable perspectives. By prioritizing innovation, scalable solutions, and a supportive culture, healthcare organizations can successfully navigate the dynamic landscape of virtual health. Together, we can revolutionize access to healthcare and emerge from this crisis as a stronger, more resilient society.
Highlights
- Telus took on the social responsibility of improving access to healthcare by leveraging their expertise in secure information transfer.
- Juggie Hoda's 25-year career at Telus has been fueled by her passion for working with people and achieving positive outcomes.
- The COVID-19 pandemic has accelerated the adoption of virtual healthcare and revealed the true potential of remote care.
- Healthcare organizations should consider integration, scalability, and innovative problem-solving when implementing virtual care solutions.
- Encouraging the use of virtual care and gathering patient feedback are essential for improving and scaling these services.
- Juggie Hoda's commitment to community involvement stems from her belief in the importance of taking care of one another.
- Valuable advice from mentors includes the distinction between being right and being successful, as well as the power of reframing challenges.
- Fostering a culture of support and championing success contributes to the growth and development of individuals and teams.
- Balancing self-care and team care during times of crisis is essential for overall well-being and productivity.
FAQ
Q: How can healthcare organizations ensure the successful adoption of virtual care?
A: Healthcare organizations should integrate virtual care with existing systems, ensure scalability and safety, and design solutions that address current challenges. Additionally, encouraging the use of virtual care and actively listening to patient feedback are crucial for its successful implementation.
Q: Why is it important for leaders to champion the success of their team members?
A: When leaders prioritize the success and growth of their team members, it fosters a culture of support and trust. This, in turn, promotes a more productive and engaged working environment, leading to better outcomes for individuals and the organization as a whole.
Q: How can individuals balance self-care and team care during times of crisis?
A: It is essential for individuals to prioritize self-care and well-being. Leaders should create a supportive environment that allows team members to take breaks and focus on their personal needs. By caring for oneself, individuals can better contribute to the overall success and resilience of the team.
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